UMass Boston

Contact Information

IT Service Desk

3rd floor, Healey Library
617.287.5220
ITServiceDesk@hnjqy.net

Livechat Support

Change your password or reset a forgotten password 24/7

Hours of Operation

Monday through Friday 9 a.m. to 5 p.m.
 

Note that we are closed most holidays and when the Healey Library is closed.

 

WISER / Blackboard / Online Courses

Blackboard 
General student & faculty support

 

24/7

Technical Support

Blackboard 
Faculty support / Instructional design

617.287.3074

Normal business hours

learningdesign@hnjqy.net

Blackboard
Password help

617.287.5220

See Service Desk above

 

WISER support

617.287.5220

See Service Desk above

 

 Classroom Technology Support

McCormack AV Office: M-2-112
Provides services and equipment to the McCormack, Science, and Library buildings

 617.287.5965

Mon-Thur: 8 a.m.–10 p.m.
Friday: 8 a.m.–5 p.m.

IT-Classtech@hnjqy.net

Wheatley AV Office: W-1-039
Provides services and equipment to Wheatley Hall, including Snowden Auditorium.
617.287.5966

Mon-Thur: 8 a.m.–10 p.m.
Friday: 8 a.m.–9 p.m.
Sat: 8 a.m.–6 p.m.

Vivian Tran

vivian.tran@hnjqy.net

University Hall AV Office: Y-1-1032
Provides services and equipment to University Hall
617.287.7191  

Chris Rennie 

Christopher.Rennie@hnjqy.net

 

Computer Lab Support

General Lab Support:

617.287.4883

 

computerlabs@hnjqy.net

Adaptive Lab:

617.287.5227

 

ACLMgr@hnjqy.net

Graduate Lab:

617.287.5272

 

computerlabs@hnjqy.net

 
 
Information Technology Services
Healey Library, 3rd Floor
 617.287.5220
 ITServiceDesk@hnjqy.net